Business ProfileforCleanzen Boston Cleaning Services

Hello! Hope this finds you well today. My name is Elora and I am filing a complaint today for a cleaning service on 7/25 from CleanZen in ******, **. They kindly agreed to clean my apartment while I was away on vacation. Though, when I came back I could find little evidence that they actually cleaned the apartment. The surfaces in my apartment were covered with dust and my apartment was worse than when I came left. I've tried to contact the company several times, but they keep punting the issue and only are offering me a partial refund since I won't let the cleaners come back into my space to do a re-clean. I feel unsafe with them coming back into my space. I asked CleanZen if they could send a different team to do the reclean, but they said no. Also, I've provided several photos to the company, but they say it's not enough. I am happy to provide those to you if you'd like. Though, it's a bit hard to see since it's dust on surfaces. Is there any advice you have as to seeking a full refund? The company told me management is the one who is offering me a partial refund, but the representatives refuse to let me talk to management. I'm really frustrated because I feel as though I paid for a service that wasn't done. I honestly can't say they cleaned at all. Maybe moved a few things around, but everything else is worse than it was before I left for vacation.Thank you! Your help is greatly appreciated. Best,*****************************