Business ProfileforAuto Glass Express
Additional business information
On April 3, 2023, BBB requested Auto Glass Express to modify, substantiate, or discontinue claims on their website (https://www.autoglassexpress.com/) that read:
“#1 Auto Glass Provider for Broken & Cracked Windshields”“Lifetime Chip Repair Warranty On All Our Windshields*”
Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
1. Basic Principles of the Code, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. 20.1 Warranties or Guarantees When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 22. Asterisks An asterisk may be used to impart additional information about a word or term which is not in itself inherently deceptive. The asterisk or other reference symbol must not be used as a means of contradicting or substantially changing the meaning of any advertising statement. Information referenced by asterisks must be clearly and conspicuously disclosed.
As of April 18, 2023, the business has not responded to BBB's request.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 6720 W Peoria Ave, Peoria, AZ 85345-9312
- BBB File Opened:
- 8/18/2015
- Years in Business:
- 25
- Business Started:
- 8/25/1998
- Type of Entity:
- Sole Proprietorship
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 8:00 AM - 1:00 PM
- Su:
- Closed
- Business Management
- Mr. Saxton Lafasto, Owner
- Contact Information
Principal
- Mr. Saxton Lafasto, Owner
Customer Contact
- Mr. Saxton Lafasto, Owner
- Additional Contact Information
Email Addresses
- Complaint
- Inquiry
Customer Complaints
2 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Chad M
03/31/2023
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