Business ProfileforPhoenix Plumbing & Drain Service

I do not recommend Phoenix Plumbing & Drain Service due to the following:It was very upsetting to wait 9 WEEKS for their quoted cost of $5,126.67 which was not the total cost for their services. We were not aware that they would not be installing the tub for our master bath remodel until the receipt of the quote dated 12/22/22. The tub fixture is 400 lbs. per the specs which they had in their possession since October 2022. Now after 9 WEEKS I had to find a contractor to do the install for this plumbing/tub fixture and not even a referral from Phoenix Plumbing & Drain Service as to who would do this to assist us knowing our project was starting on 1/9/2023, 4 weeks from 12/22/22!I never thought we would receive this type of service/treatment it would have been better for *** the owner to say upfront on October 6, 2022 when he came to our home, we are not interested in your project, and we could have had selected another company to replace them by now.We support our local ********** businesses, and I thought I made a great choice, but that was clearly not the case, and for Phoenix Plumbing & Drain Service not to have the common courtesy and professionalism to tell us especially to an existing customer, is more than a disappointment beyond words, I just don't understand their business ethics. They wasted 9 WEEKS of my time with all of the countless phone calls/follow-up to ****** and false promise responses....we are working on it be patient, I was more than patient!I was able to find a more competent company in ********** with 40 years of experience that responded in 1 day that will do all of the work for one price.Customer beware of ********************************************* and ********************************************* this could happen to you!As of this posting 12/30/22 no response from Phoenix Plumbing & Drain Service, evidently this customer is not important!*************************