I was disturbed at the level of incompetence, disorganization, and lack of professionalism at Safe Landing. I left because my treatment team felt that the facility was unsafe. Residents were languishing and relapsing. While some individuals may use drugs or alcohol at sober living facilities, I was surprised residents were inebriated in the common areas without the staff ever responding or following up. There was also an incident where a staff member drove inebriated to pick up a resident from an appointment. The house policy is to organize medications and give residents their medications on a day-to-day basis rather than permitting self-dispensing. I was given the wrong dosages and medications for four days in a row, despite alerting staff. I found ants in my bedroom on the first day I arrived. I returned one one to Safe Landing and found that my belongings have been removed from my closet and strewn all over my bed, along with a trashcan placed on its side on my bed. I had a significant allergic reaction to dust mites in the carpeting and bedding, and the carpeting was not cleaned. There were no housekeeping services at the house. I paid a significant fee ahead of time to be driven to and from appointments and provided the owner my schedule - with times and locations - well in advance. Nonetheless, the owner had me picked up at the wrong times and taken to the wrong locations numerous times. He hired a driver who did not have GPS or a smart phone. When I requested a change, the owner hired Ubers, but would send them to the wrong locations for pickup. I would often find myself waiting in excess of half an hour for rides. The owner breached confidentiality repeatedly, and would discuss residents' private matters with other residents. Staff was unaware of the availability of meetings and services in the area. They only informed residents about and provided transportation to an AA meeting in the town. Neither the owner nor staff had any experience with meetings other than AA. They had never heard of popular meetings such as Refuge Recovery, and only one staff member was aware of - but not informed about - SMART Recovery. Some of the failings can be attributed to financial difficulties. The owner purchased the house rather than rented, and this has likely led to liquidity issues. As a result, Safe Landing is and unable to provide the services it advertises.

Dana B :    20 Apr 2018