Cleanzen Boston Cleaning Services

Hi Rob,

Thank you for sharing your positive experience with us! We're thrilled to hear that Rita and her team provided such thorough cleaning service for your apartment. It's great to know that they addressed all the necessary areas and paid attention to detail. We appreciate your feedback and look forward to serving you again in the future!

Hi Linda,

We apologize for any confusion or frustration you experienced during your recent cleaning service. Your feedback is important to us, and we want to address each point you've raised.

Regarding the organization time booked, we understand that the allotted time might not have been sufficient to complete the entire organizing task, especially if the place is cluttered. We encourage our customers to communicate their specific needs and expectations, including the level of organization required, so that we can allocate appropriate time and resources. We apologize if there was any miscommunication in this regard and will work to improve our scheduling process.

We want to assure you that we take great care to handle our customers' belongings with respect and professionalism. Our cleaners are trained to organize items they find during the cleaning process in a thoughtful manner. However, we understand that everyone has unique preferences, and we apologize if our methods did not align with yours.

Regarding the missing item, we sincerely apologize for any inconvenience caused. We have reviewed your account and have already waived the unsettled bill of $46.75 to compensate for the missing item, which was valued at $38. We take full responsibility for any oversight on our part and are committed to resolving any outstanding issues.

We also offered the hourly service as an option for your future appointments, which would have allowed us to address your specific home cleaning needs more comprehensively. Additionally, we offered to send a different team for your future cleanings to ensure a fresh perspective and address any concerns you may have had. However, we understand that you have chosen to cancel your future appointments with us, and we respect your decision. Our goal is always to provide the best possible service to our customers, and we regret that we were unable to meet your expectations on this occasion.

Once again, we apologize for any inconvenience caused. We will use your feedback to continuously improve our services.

All the best.

Hi Claire,

We are sorry to hear about the challenges you faced, and we appreciate you bringing this to our attention. We just wanted to clarify that the information we relayed was solely based on the details provided by our service providers. It's also important to note that our cleaning providers operate as independent contractors, and any inconvenience during the cleaning process is their responsibility. In the spirit of fairness, they also bear a fair share of the discount. Your feedback is crucial, and we'll use it to enhance our communication and coordination processes.

We understand your reluctance to consider another cleaning, but we are still hoping to have the opportunity to restore your confidence in our service in the future.

All the best.

Hi Faruk,

Thank you so much for sharing your experience with Cleuza's team! We're thrilled to hear that they provided such thorough and attentive service, ensuring every corner of your house sparkled. We're glad to hear that our communication was seamless and that we were able to accommodate your requests promptly. We strive to make the booking process as convenient as possible, and we're delighted to hear that our online interface met your needs. We truly appreciate your support and recommendation. Here's to more sparkling clean moments in your home!

Hi Cas,

That's fantastic to hear! It sounds like Cleuza and her team provided top-notch cleaning services, and you're thrilled with the results. Having a clean house and a pet hair-free environment can be such a relief. It's great to know that Cleanzen made the process easy and convenient for you with their online booking portal. Quality and value in a cleaning service are always appreciated. Thanks for sharing your positive experience!

Hi Angelle,

Thank you for taking the time to share your positive experience with Rita's team and Cleanzen! We are thrilled to hear that you are completely satisfied with our cleaning services and that you found our booking process easy and convenient.

We also take pride in our exceptional customer service, and we are glad that Joy was able to assist you throughout the booking process. Our goal is to make scheduling a cleaning as simple and stress-free as possible, so you can focus on enjoying your clean home.

Thank you again for choosing Cleanzen, and we look forward to providing you with outstanding cleaning services in the future!

Hi Kevin,

Thanks for sharing your feedback. We’re so sorry that your experience did not match your expectations. This is on us.

The team reached out to inform us that you agreed to pay the parking fee that day after the service. We reached out to you to confirm before it was added to your bill. We don’t actually require our customers to pay for the parking fee as it is the cleaner's responsibility to pay for it, being an independent contractor. There are areas that would require them to use paid parking and cleaners sometimes reach out to the customers to ask them if they could help them pay for the parking fee. Some customers would agree but we won’t actually add it to the service in case they won’t.

We would also like to apologize for the missed areas and the broken item. We wanted to let you know that we value you as a customer and to make up for our shortcomings we have decided to do a partial refund and just waive the parking fee that was previously added to the booking.

Again, we are very sorry for the misunderstanding and the inconvenience we have caused.
We hope you could give us another chance to redeem ourselves in the future.

All the best.

Hi Sami,

We sincerely apologize for any inconvenience caused if our service fell short of your expectations. We value your feedback and would like to address the concerns you've raised.

We appreciate your understanding and recognition of the positive aspects of our cleaners. Your feedback helps us recognize areas that require improvement while acknowledging the efforts of our team.

Regarding the pricing confusion, we apologize for any misunderstandings. Our aim is to ensure fairness in pricing based on the specific cleaning needs of your home. Since we hadn't seen your place during the initial booking, adjustments were needed to align the pricing with the scope of work required.

We initially reached out when we received your booking because it was booked incorrectly, with the wrong number of bedrooms which affected the pricing. During the service, there was an attempt to suggest converting to hourly pricing, but upon receiving your update, we honored the initial agreed-upon amount, as you rightly hadn't consented to additional charges.

We asked for pictures, and after discussing this with our team, they offered to come back the same day, which you declined. You indicated that the issues were taken care of. We followed up afterward to extend our apology and gratitude for your feedback. If there were any outstanding concerns, we regret not receiving further communication from you and appreciate the opportunity to address them.

Thank you for sharing your experience with us. Your feedback is valuable in helping us improve our services, and we hope for your understanding as we continually work towards enhancing the quality of our service.

All the best.

Hi Jane,

It is heartwarming to know that you are happy with the service and that Patricia’s team did an incredible job cleaning your house leaving it fresh. Your convenience and satisfaction is what we always wanted to provide. Glad that your first cleaning with Cleanzen went great and we are hoping this won't be your last. Appreciate your feedback. All the best.

Hi Anush,

We're sorry to hear that you were not satisfied with the cleaning we provided. We would like to clarify that our policy is to not clean areas that have pests for safety and health reasons. However, we agree that we should have communicated this to you beforehand but we were informed by our team when we reached out to them after we received your complaint. We already spoke to them and asked them to reach out right away in case anything like this happens in the future.

Our policy states that any issue regarding the service should be communicated to us the day after the service and we’ll send a team back to do a reclean no later than 3 days Since we value you as our customer and wanted to make it up for the inconvenience we have caused, a discount was offered on your next booking.

Please note that the discount offer still stands and you can definitely reach out to discuss this matter.

Thank you for bringing this to our attention and we hope you could give us the opportunity to make things right.

All the best.