Position: Technical Operations Supervisor

Company Overview: Since 1899, Liberty Communications has been committed to serving our communities with reliable and cutting-edge technology to our customers. Our company prides itself on innovation and a commitment to excellence in the telecommunications industry. Our “Why” is focused around helping our customers achieve their dreams using products provided by our employees showcased with exceptional customer service.

Position Overview:

We are seeking a highly skilled and motivated Technical Operations Supervisor to join our dynamic team. The Technical Operations Supervisor will play a crucial role in overseeing and managing our fiber optic network operations, ensuring seamless functionality, and driving continuous improvement initiatives. This position offers an exciting opportunity for a talented individual to contribute to the growth and success of our company in the fast-paced telecommunications sector by hiring, training, evaluating, and overseeing work schedules of technical staff, as well as contracted installers.

Location: Fairfield, Iowa

Company Benefits:

Along with a rewarding feeling, you’ll have career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You’ll find all sorts of advantages to joining the Liberty Communications team including:

• Company provided vehicle and gas card!
• Company provided tools, tablet, and phone!
• Health, vision, and dental insurance!
• Paid vacation and holidays paid time off!
• 401K with employer contributions!
• Employee discounts on Liberty Communications’ services, where available!

Position Responsibilities:

• Responsible for hiring, training, evaluating and supervising technical staff.
• Troubleshoot and insure repair of FTTH & Wireless Internet systems, make necessary system adjustments and respond to customer inquiries.
• Ensure compliance in all systems of FCC, ICU, and OSHA performance standards.
• Oversee installations and trouble inquiries for adherence to technical specifications.
• Collaborate with cross-functional teams including engineering, sales, and customer support to address technical issues and support project deployments.
• Manage inventory of equipment, tools, and materials necessary for network operations, ensuring adequate supply levels and timely procurement.
• All other duties as assigned or required.

Position Requirements:

• High school diploma or GED required.
• 5+ years experience as a Lead Technician with familiarity with all FTTH technical jobs.
• Proficiency in using network monitoring and diagnostic tools to analyze network performance and troubleshoot issues.
• Valid drivers license required; satisfactory driving record without major violations.
• Ability to work flexible work hours, including evenings, weekends and holidays as required.
• Willing to be on call for a week in a scheduled rotation.
• Must possess good written and oral communication skills.
• Working knowledge of computer applications such as Microsoft Word and Excel.
• Certifications or similar credentials are a plus.
• Supervise and lead a team of tower climbers and technical staff, ensuring adherence to safety protocols, quality standards, and project deadlines.
• Coordinate and schedule tower climbing activities, equipment inspections, maintenance, and repairs to ensure optimal performance and reliability of our wireless infrastructure.
• Develop and implement operational procedures, protocols, and safety guidelines in compliance with industry standards, regulations, and best practices.
• Collaborate with project managers, engineers, and clients to plan and execute tower installations, upgrades, and modifications according to specifications and timelines.
• Train and mentor climbing teams on safe climbing techniques, equipment usage, and maintenance procedures, emphasizing safety, efficiency, and professionalism.
• Manage inventory of climbing gear, tools, and materials, ensuring adequate supply levels, and proper maintenance.
• Maintain accurate documentation of work activities, safety inspections, equipment maintenance records, and incident reports.

 

About Us:  West Liberty Telephone Co. was founded in 1899, and has been family owned since 1907. When you join Liberty Communications, you are joining an awesome team of more than 30 individuals working together to serve thousands of customers across the state of Iowa and connecting them to a direct line to achieve their dreams.

Our Core Values:

• Be Innovative – Remain at the forefront of technology while being efficient in our processes and fiscally responsible in all we do.
• Community Minded – We will be good supportive neighbors in the communities we serve through volunteerism, financially, and other needed support to the best of our ability.
• People Focused – Every individual we meet will always be treated with the utmost respect and compassion and we will represent Liberty in a positive light.
• Think Bigger – Be creative in our problem solving and plan for growth beyond what we know today.
• Win As One Team – Achieve and celebrate amazing success through teamwork, effective communication, and hard work.

 

Equal Opportunity Employer: Liberty Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Liberty Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

 

To Apply:  Send resume to Ryan Ayers, Director of Operations, rayers@corp.lcom.net

 

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.