San Fernando Valley Heating and Air Conditioning

This is a review for a first time customer.

I called to have someone come out to see if my AC Unit was leaking water inside and outside of the home due to a mosquito problem we are having on the side of the house where the AC is.

A technician showed up within an hour of my call. He called to notify he was on the way. He arrived and provided exceptional customer service. And, nothing was wrong!

I am calling these guys again for our HVAC needs.

you guys! I called SFV around 5 pm today and they gave me an appt for tmw morning, however, an hour later (6 pm) I got a call from Arthur saying that he was available tonight!

umm yes! please! and thank you!!!!

by 7 pm Arthur was here and on the job! by 8, my ac was working!!! he had to replace the contractor and something else I forget but I'm just happy that it's all fixed and working at a reasonable price! fast and reasonable, you can't beat that!

it was also helpful that he was super nice and familiar with our nest because the last guy was NOT and like refused to fix it.

hopefully we have no problems but if we do, I will definitely be using them again and hopefully they'll send us Arthur!

I took down my original review of this company earlier this year and have lived to regret it....so far....read on for the shocking details. Do yourself a HUGE favor and read my original review as well as this update. Unless you want to waste thousands of dollars ($14,264 in my case!) or enjoy putting your life and/or sanity on the line, stay very, very, VERY far away from this company

I have had nothing but problems since I hired this company to install new ducts and a brand new HVAC system in my house. While they can clean a duct, replace a part, or program a thermostat with relative ease, they DO NOT have the skill, expertise, or professionalism to design, install, and troubleshoot a new HVAC system. I took down my original review because their general manager Adam implored me to do so, promising to address all my outstanding issues. The joke was on me! Suffice it to say, this company simply cannot get their act together.  They are uncouth, unethical, unprofessional, and now CRIMINAL as well.

After the last appointment that was missed, wherein I stayed home from work all day for no one to show up, I decided to put my original review back up and I am putting up this update to let everyone know that Adam the general manager left a voicemail and THREATENED me and my business for putting my review back up. When their other general manager Brenda Padilla heard this she tried to smooth things over, but of course I refused to let these shysters back into my home. I was scared for my life, and Brenda tried to "reassure" me that Adam would never physically hurt me, that he probably only meant that he would sue me. As if that made things better!!?? Last I checked, you can't sue someone for telling the TRUTH. In a final grasp at a straw, Brenda then encouraged me to get estimates for the remaining issues from another HVAC company and forward them to her, implying that she would take steps to remedy the costs.  As is typical for a company with absolutely no scruples whatsoever, she never replied, just another in a long line of emails and calls that went ignored (see original review).

You can listen to the voicemail that their general manager Adam left for me with the link below.

https://drive.google.com/open?id=1shgD8bCOMEm8vBV7xJ-1GPcnTEJBGwR7

I'll quote his last line: ".....Hopefully, you'll remove it at the end of the day today. If not, so I'll just take it as personal. We'll just go from a different direction." Your guess is as good as mine as to what he was trying to imply by a "different direction." I have a few ideas myself, none of them good. I am in the process of determining what other action I can take against this sham of a company.

Do not trust this company! They talked me into a new heater(even though my current heater was working fine) in addition to an air conditioner. They charged me $12,000...air conditioner and heater have not worked properly since installation. Heater would overheat and not reach desired temp, AC would defrost and leak all over my floors. Sent more than 15 incompetent techs who couldn't fix the problem. No return phone calls, constant change of staff and management. Lies, lies, lies!!! Other companies that came to look at the unit stated wrong size unit for my house and bad installation. I ended up being the bigger person and letting them take back their piece of junk. Lesson learned! The owner was notified of the problem, and wouldn't make things right!

Ripped off!
They charged top dollar for freon and said they added more than the system holds according to the next repairman.

4 stars for customer service.

The good news is they are very interested in having the highest yelp review possible. As a result, management promptly contacted me regarding my experience and without hesitation offered me a full refund which I received right away. They also assured me they took corrective measures with the technician - providing him with more training so he can improve. I appreciate their response.

The bad news is to get to the great customer service you have to deal with the run around in the first place.

Working in the service industry is a challenge and all you can do is your best and they certainly did theirs in making their yelp review the highest it can be but it results in a win-win so I'm not mad about it.

Alfredo from SFV HVAC was fantastic. We had a smart thermostat we wanted installed, and he showed up on time and knocked it out quickly and easily. Took the time to explain exactly what would be done before starting the job, gave me updates during (especially since this is an old house with an old heating/cooling system), and then went over the ins and outs of the new thermostat.

And not one to overlook details, the fact that he donned booties before coming inside was much appreciated, what can I say.

All in all - well-priced, kind folks, and did the job right! Can't beat that. Recommend!

Our A/C went down yesterday so needed it fixed quickly due to the hot weather.
I called and spoke with someone who was able to set up an appt for first thing this morning, which was great.

Sergey called me at 8:00am to tell me he could be over in about 15min, and he arrived right on time.

We discussed the issues and he went up on the roof to take a look at the unit and determined that it just needed freon re-charging which he was able to take care of quickly.

Was a great experience, very professional and I'll definitely be using them in the future.

I highly recommend.

Art was awesome! At first, he put me to work and I was like, errr, isn't that why I hired you? . But I am forever grateful that he did, and he only asked me to change filters which was an easy task. Art spent the time to educate me about my own system, and I really appreciate that! Art took the time to diagnose the problem. He was very thorough. He even made sure that any smudge he may have caused was wiped clean

Art is awesome. I have a new favourite a/c heating guy to go to.

They were courteous, and efficient! They carried all the parts needed to do the task at hand. This was great because the service appointment didn't waste my time. Thank you for cooling my day!!!