Trakdesk is a SAAS customer support and helpdesk software. Hosted in the cloud and readily available, you can literally start supporting your customers within 5 minutes of signup via various channels which includes; elastic email, twitter, facebook, SMS and customer support portal. Packed with a variety of robust features and functions, Trakdesk has all the bells and whistles customers would need to provide exceptional customer support. Some of Trakdesk's core features include; ticketing, game mechanics, social engagement via twitter and facebook, robust automation, multi-language, SLA management, built in satisfaction surveys and many more.